Effective September 11, 2026
Get Back Physiotherapy Inc. (“we,” “us” or the “Clinic”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information and personal health information through our website and clinic services. We follow Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), applicable professional standards and other laws.
Depending on how you interact with us, we may collect:
Please do not use the website form for emergencies or information that is more sensitive than necessary. Call 911 or seek urgent medical care in an emergency.
We use information to:
We may contact patients by telephone, voicemail, email or text. These methods may have privacy risks. Tell us if you prefer that we use or avoid a particular method.
We obtain consent where required. Consent may be express or implied depending on the circumstances and may be withdrawn, subject to legal, contractual and professional limits. A capable minor may consent to the collection, use or disclosure of their information. Where a minor is not capable, consent is obtained from an authorized substitute decision-maker, such as a parent or legal guardian, as required by law.
We disclose information only with consent or as permitted or required by law. This may include disclosure to treating providers, insurers, WSIB, motor-vehicle insurers, legal representatives, emergency services, regulators or other authorized parties.
We also use service providers that process information for us, including:
These providers have their own privacy practices and may process information outside Ontario or Canada, where it may be subject to local laws. We encourage you to review their policies. We do not sell personal health information.
Our website may use cookies and similar technologies to operate the site, understand visits and measure advertising. You can manage cookies through your browser and, where available, the website’s cookie settings. Disabling cookies may affect site functions.
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No website, email or electronic system is completely secure. Clinical and financial records are kept for at least the period required by law and professional standards, generally 10 years from the later of the last patient encounter or, for a child, the date the child reaches or would have reached age 18. Other information is kept only as long as reasonably necessary.
You may request access to or correction of your records, subject to limited legal exceptions. We may need to verify your identity and may charge a permitted fee. You may also ask questions or make a privacy complaint. If we cannot resolve a PHIPA concern, you may contact the Information and Privacy Commissioner of Ontario.
Get Back Physiotherapy Inc.
507 Lakeshore Rd E, Suite 200
Mississauga, ON L5G 1H9, Canada
Phone: +1 (416) 259-0359
Email: getbackphysiotherapy@gmail.com
We may update this policy from time to time. The current version will be posted on our website with its effective date.